return policy

We make every effort to deliver your chocolates in excellent condition. In the unlikely event that a product purchased from is received damaged or melted, please notify us by email for assistance within 24 hours of delivery. Proof of damage, such as photographs, may be required for compensation. Liability for damage is limited to the value of the product.

This guarantee does not apply in the following instances:

  1. Incorrect delivery address was provided
  2. Address change request was made after the order was shipped resulting in package rerouting
  3. Product melted after receipt of delivery 

Due to the perishable nature of Neuhaus chocolate, we are unable to accept returns of non-damaged goods.