Customer Service

Shipping and Delivery

Neuhaus Inc. Online Store is committed to bringing you the finest products and superior customer service. We strive to deliver every item in a timely manner and in excellent condition. We ship throughout the United States using FedEx as our third party shipping carrier.

Orders are shipped Monday through Friday during cold weather months and Monday to Thursday to warm states and during summer months. We try to avoid having shipments in transit over the weekend especially to warmer climates.

Delivery Address Guidelines

Please complete all applicable fields. A phone number is required for all orders. In the unlikely case of a delivery problem, this enables us to contact the recipient quickly to ensure product quality upon delivery.

Unfortunately we cannot deliver to PO boxes, military bases, or APO addresses.

At hospitals, hotels and companies we deliver to the reception desk. The name of the recipient is always on the box, so the recipient can easily be identified.

Neuhaus Chocolates Online Store Responsibilities

Neuhaus Chocolates Online Store accepts responsibility for the timely delivery of your order in accordance with the selected shipping method. Neuhaus Chocolates Online Store is not responsible for failed deliveries when:

1. The customer provides an incorrect or outdated address

2. The gift recipient is on vacation or not available, or

3. The customer does not provide a corrected/new delivery address within 24 hours of first delivery attempt.

If the delivery company must return a gift to Neuhaus Inc. Online Store for any of the above reasons, the customer may be charged for the shipping, handling, and product.

Shipping Options

Standard Delivery

Orders placed before 1 pm usually ship within 1-2 business days. During peak holiday seasons orders may take an additional day to be processed due to the high volume of orders received. Standard shipping time in transit is 1-4 business days.

2nd Day delivery

2nd Day Air orders placed before 1 pm usually ship the same business day. Orders placed after 1 pm ship the next business day. Orders shipping to warm climates placed on Thursday or Wednesday second half of the day may ship on Monday at our discretion. 2nd Day Air orders are given extra attention by our customer service department and priority by the shipper.

Next Day Delivery

Next Day Air orders placed before 1 pm ship the same business day. Orders placed after 1 pm ship the next business day. Next Day Air orders are given extra attention by our customer service department and priority by the shipper.

Alaska and Hawaii

For shipments to Alaska and Hawaii additional shipping charges will apply and delivery times may vary. FedEx Ground is not available for shipping to Alaska and Hawaii. Please note that the shipping guarantees for Overnight and 2 Day delivery do not apply for orders to Alaska or Hawaii.